Refund and Cancellation Policy

We understand that sometimes, things don't always go according to plan. Whether it's a shift in your marketing goals, a change in your business priorities, or simply a need to adjust your budget, we at Matar Media want to ensure a smooth and transparent process should you need to cancel your services with us.

At Matar Media, we're committed to building strong, lasting partnerships with our clients. We believe in open communication and transparency throughout the entire project lifecycle, from initial brainstorming to final campaign launch. As part of this commitment, we've established a clear and fair Cancellation and Refund Policy to ensure a seamless and respectful experience for everyone involved.

Understanding Cancellations

We understand that unforeseen circumstances can arise, and sometimes cancelling a project may become necessary. We encourage open communication at every stage, and our team is always available to discuss any concerns you might have.

Here are some common reasons for cancellation:

Changes in business goals or priorities: Your marketing strategy may evolve, and the initial campaign objectives may no longer align with your needs.
Budgetary constraints: Unexpected financial changes can necessitate adjustments to your marketing spend.
Dissatisfaction with the project: If you feel the project isn't heading in the right direction, we want to address your concerns and find solutions together.

Refund Policy Overview

Our refund policy is based on the principle of fair compensation for work completed and resources invested. The amount of any potential refund will depend on the stage of the project at the time of cancellation:

Pre-Project Phase: If you cancel before any work has begun, you will receive a full refund of any deposits or payments made.
Project Initiation Phase: During this phase, we'll be finalizing project scope, conducting research, and developing initial strategies. If you cancel at this stage, a portion of your payment may be retained to cover these initial expenses.
Project Execution Phase: Once work has begun on deliverables such as creative assets, media buys, or campaign implementation, the refund amount will be determined based on the percentage of work completed at the time of cancellation.

Transparency and Communication

We believe in clear and consistent communication throughout the cancellation process. You will be informed of the applicable refund amount based on the specific circumstances of your cancellation. We're always available to discuss your concerns and answer any questions you may have.

Building Trustful Partnerships

Our Cancellation and Refund Policy is designed to foster trust and transparency in our client relationships. We understand that cancellations can be challenging, and we're committed to working with you through the process in a fair and respectful manner.

If you have any questions about our Cancellation and Refund Policy, please don't hesitate to contact us. We're here to help in any way we can.